Payment method

Click on the amount of the product you wish to purchase. Fill in the required information in the form that appears, then scan the Alipay QR code on the right. Enter the amount of the product you wish to purchase to complete your payment. After successful payment, click Submit. If the goods are not dispatched in time, you can call the customer service for consultation: 0513-68856088

Distribution method

This website has delivered your goods in a privacy-protected manner.

This site defaults to Shentong Express (for other express services, please consult customer service).

2. During the inquiry process, we may not be able to fully check for you, or due to reasons such as the Courier company withdrawing its service point, our shipping customer service will notify you by phone or text message when the goods are delivered based on the actual situation. At that time, for areas that this Courier cannot reach, we can send you other Courier services or switch to ordinary mail and other transportation methods. Among them, if the freight is insufficient, We will notify you to make up the difference. If there is any extra shipping fee, we will refund it to your account. Thank you for your understanding and support.

Note: The above arrival times are under normal circumstances. In case of special circumstances such as your inability to be reached by phone, typhoons, heavy rain, problems with the express delivery, etc., which are beyond our capabilities, please remain calm. We will cooperate in the inquiry.

Delivery time

Delivery time

Orders successfully paid before 15:00 every day are generally dispatched on the same day, and orders after 15:00 are usually dispatched within 24 hours.

2. By default, the express delivery method is selected. Under normal circumstances, express delivery is chosen based on the accessible area of the logistics. If there are multiple large items, logistics delivery is selected. Except for remote areas, the delivery time generally does not exceed 5 days. If there are any other special requirements, please specify them in the order remarks.

3. We do not ship on weekends or legal holidays. The goods will be dispatched as soon as possible after work resumes.

Note: In case of special circumstances such as traffic control, heavy rain and snow, floods, ice disasters, earthquakes and other force majeure events, they are not within the time limit promised by this mall.

Delivery time

Generally speaking, the delivery time for Jiangsu, Zhejiang and Shanghai regions is 1 to 2 days. The rest of East China, as well as the southeast coastal provinces, South China, Central China, North China and most other provinces and regions will take about 2 to 3 days for delivery. For provinces such as Northeast China, Yunnan, Guizhou, Sichuan, Chongqing, Guangxi, Hainan, Qinghai and Gansu, it will take about 3 to 4 days. It will take about 5 to 7 days for delivery to Xinjiang, Inner Mongolia, Tibet and other places.

Receive and inspect the goods

To protect your rights and interests, please check with the delivery person in person whether the types, quantities, specifications, gifts, amounts, etc. of the goods are consistent with the order, and whether there are no surface quality problems such as scratches or damages on the goods. Only sign for the goods after confirming that there are no errors. The signature of you or the consignee you entrust indicates that you have confirmed the above content to be correct. This website and its affiliated company, Jiangsu Chenxing Pharmaceutical Co., LTD., reserve the right not to accept returns or exchanges on this ground.

Rejection rule

In principle, this website does not accept unjustified rejections. After you receive the product, if you are not satisfied with any of the items purchased on the website, and the product packaging is clean, intact, unopened and unused, you can contact the company's after-sales hotline: 0513-68856088 to request a return. The customer service staff will only process the return after making a judgment on your return request.

If you find that the goods are in short supply, delivered incorrectly, the packaging is damaged, or there are quality issues with the goods when inspecting them, you can refuse to accept all or part of the goods. Relevant gifts, accessories or bundled goods should be refused on the spot together.

If the same customer returns the goods without reason for the second time, it will be regarded as a "malicious order". In the future, only payment to delivery will be processed for this customer's account. We appreciate your understanding!

Return and exchange policy

Returns and exchanges can be supported under the following circumstances:

1. Where the product itself has quality issues and, after inspection by our quality management department, it is confirmed to be a quality problem;

2. In case of any inconvenience caused to you due to shipping errors or delays caused by our reasons;

3. Products that have been announced by national authoritative administrative departments (such as those that have been discontinued or recalled, etc.);

4. When the goods were received, some of them were damaged, leaked or had missing accessories. The Courier confirmed this on the spot.

Warm reminder:

1. During the logistics and distribution process, the outer packaging is obviously deformed or damaged due to compression. Please refuse the package only when the Courier is present. At the same time, please call the company's after-sales hotline: 0513-68856088

2. The quantity and category of the package goods do not match your order. To prevent package loss or incorrect delivery during delivery, please call the company's after-sales hotline: 0513-68856088 in the presence of the Courier to confirm the status of the package and then decide whether to sign for it.

Returns and exchanges will not be supported under the following circumstances:

You haven't contacted our customer service center before the return or exchange.

2. Due to the particularity of the product, once the purchase is established, it cannot be revoked. Returns and exchanges are not allowed for reasons other than product quality.

3. Beyond the stipulated time for returns and exchanges (within 7 days after the goods are signed for);

4. Goods without quality problems;

5. Quality problems such as damage and contamination of goods caused by improper use and storage;

6. The outer packaging or other accessories of the returned goods are incomplete or damaged;

7. The batch number and specification of the goods you returned or exchanged do not match those at the time of sale;

8. Those who cannot provide the consumption vouchers of this website or whose product packaging does not have the anti-counterfeiting labels provided by our company;

9. The goods are not provided by our company.

10. Force majeure reasons;

11. The pictures and information are for reference only and do not constitute quality issues. Due to issues such as shooting lighting and color differences of different displays, or new packaging changes by the manufacturer, there may be discrepancies between the product pictures and the actual items. The actual items shall prevail in all cases.

12. Relevant provisions of the National Food and Drug Administration Law: Products with an expiration date of more than two years are less than six months away from their expiration date. Products with a validity period of less than two years and whose expiration date is less than a quarter of the total validity period are considered near-expiration products but can still be sold normally. This does not constitute a quality issue. Returns are not accepted unless there are special circumstances.

Return and exchange process

1. Check the following "Return and Exchange Policy", and contact the after-sales customer service after confirming that you meet the return and exchange conditions.

2. The after-sales customer service confirms that the product can be returned or exchanged and informs the customer of the return address.

3. Customers should safely return the product packages to Jiangsu Chenxing Pharmaceutical Co., LTD., the enterprise to which this website belongs (for the detailed address, please refer to "Contact Us" on this website).

4. The after-sales customer service will inspect the goods. If they meet the return and exchange standards, they will re-send you the exchange items or arrange for a refund. The return and exchange process will be completed.

Return/exchange scope and cycle

All orders will be accepted within 7 days from the date of receiving the returned or exchanged products.

Note:

Please call our after-sales hotline: 0513-68856088 from 09:00 to 16:30 every day to apply for returns or exchanges. Our customer service staff will guide you through the correct return or exchange procedures.

2. All returns must be confirmed by the customer service center before they can be returned.

3. For goods returned without confirmation from the customer service center, your return application will not be accepted. At this time, the goods will be returned to you by express delivery, and the company will not bear the cost incurred by your return of the goods. In the event that the goods are returned due to quality issues, our company will bear the express delivery costs incurred by your returned goods.

4. Please keep the returned or exchanged items clean.

5. When returning goods, it is recommended that you give priority to using Shentong Express.

After we receive the goods package and verify its accuracy, we will complete the return and exchange process within 3 working days and transfer the express delivery fee to the account you specified.

Complaints and Suggestions

If you encounter any problems while using this website, causing inconvenience to your shopping, or if you have better suggestions for our services, please let us know through the following methods. We sincerely hope to hear from your heart.

Jiangsu Zodiac Pharmaceutical Co., LTD www.vcapsules.com National Customer Service Hotline: 0513-68856088